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What Payment methods do you accept?

We accept Debit, Switch, Solo, Mastercard, visa and Paypal. You can also pay by purchase order (schools only)

Do you ship to BFPO addresses?

Yes we do please use Royal Mail delivery options at check out.

Can you ship to an alternative address?

Yes at checkout you will have the option of changing the delivery address.

How do I clean my costume?

We recommend all costumes are dry cleaned or are gently hand washed.

Do all prices include VAT?

Yes all prices where applicable include VAT at 20%

Can I cancel or change my order?

All orders prior to payment can be cancelled and will not be posted until payment received. We offer a quick turn around in order to get you your costume fast, therefore once an item is paid for we are unable to change, add or cancel an order once payment has been received. If you have placed an order and no longer want the costume you can refuse delivery, or return the costume back to us for a refund subject to our returns policy

When do you dispatch our items once paid?

All items paid before 3pm will be dispatched the same working day Monday - Friday.

How soon will I receive my items?

Here at Jabtek Fancy Dress we aim to get your goods delivered to you WELL FAST! Most of our customers do receive their items the next working day however this is not guaranteed unless you opt for next day delivery at checkout. 1st class post generally takes 1-2 working days but can take longer than this over Christmas.

I need my costume tomorrow, help?

All our costumes are instock and ready to post. To guarantee your item the next working day please pay before 3pm and opt for next day delivery.

Which delivery company do you use?

For standard items we use Royal Mail and for larger items we tend to use DHL.

How do I know if my item has been sent?

Customers will automatically receive an e-mail confirming dispatch.

I missed my delivery and now my items are on their way back to you?

If any item is returned back to us after attempted delivery then we reserve the right to charge a repostage fee or a refund subject to our returns policy.

I need my item on a next day Saturday service?

Please choose the Saturday Delivery service at the checkout.