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Delivery & Returns

Delivery

Here at www.Jabtek.co.uk we offer the following easy to use delivery options to suit your needs.

UK
Delivery Option Second Class 2-4 working days (UK Only)
Delivery Option First class 1-2 working days (UK Only)
Delivery Option Next Day next working day if ordered by 3pm Mon-Thur (UK Only)
Items over 2kg will be sent via Tracked Courier and will take approximately 3-5 working days.

Europe
Items under 2kg will be sent via Royal Mail Tracked or Signed For and take approximately 3-5 working days.  Some locations may take longer.
Parcels over 2kg will be sent via Tracked Courier and take approximately 3-6 working days.  Some locations may take longer.

 

Delivery schedules are based on shipping to UK mainland addresses.

All orders placed before 3.pm are dispatched the same working day.

Availability

If a product that you have ordered is unavailable we will endeavour to contact you, using the details you have provided (please make sure that your contact details are correct), with an alternative or the option to cancel your order in full. Any refund will be automatically processed.

International Delivery

We deliver international orders using 'Royal Mail International Signed For', which includes tracking.

'International Signed For' offers up to £50 cover. If you require more cover please e-mail us.

The delivery cost is dependent upon the weight of your order and the destination country. Delivery outside the EU may be subject to local import taxes, which are YOUR responsibility where they apply. Unfortunately we cannot advise you what these charges will be and Jabtek is not responsible for them.

Tax Charges, where applicable, for orders made from the UK or the European Union,include 20% VAT.

Returns

Please send all refunds/exchanges within 14 days to:

Jabtek LTD
Badgers Barn
Canterbury Road
Kent
CT18 8DF

We recommend you send any returns via 'Recorded Signed For' as we are not accountable for lost returns. The cost of the return postage will be the customers' liability. We will replace faulty products with the same product or refund back to the same method of payment if the product is no longer available.

If you are not happy with any product you have ordered and received from ourselves, then you may return them to us within 14 days for either an exchange or a refund. All returns unless faulty may be subject to a Handling Charge. If you choose to exchange the unwanted item for an exchange totalling higher than your original cost, then you will be liable to pay the difference.

Wigs, hoisery and make up may not be returned due to hygiene reasons. If part of your costume has a wig or hoisery please do not open these unless you are sure you want to keep the costume.

All non-faulty returned goods will only be accepted if in the same condition as they were sent out, i.e. in original packaging with all relevant materials enclosed. Any returns that are not received in this way will be sent back to you at your cost or held pending contact and will be destroyed within 60 days if no contact is made.

No replacement items can be dispatched until the returned items have been received by us. Please allow upto 28 days for any refunds to appear on the card paid by.

Remittance Terms Payment is taken when the order has been accept online, if however goods are found to be out of stock or have not been dispatched within 36 hours we shall contact you, giving you the option of a full refund of your payment or a replacement item option.